House Plan Direct

Privacy Policy

Last Updated: 3 August 2026

1. Introduction

House Plan Direct ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR)
  • Information Commissioner's Office (ICO) guidance

2. Data Controller

Controller Name: House Plan Direct

Business: Digital floor plans, plan conversions, redraws, and architectural-style plan preparation

Contact Email: web@houseplandirect.com

Postal Address: House Plan Direct, PO Box 686, Exeter, EX2 9PD, United Kingdom

Operating Region: United Kingdom

3. What Personal Data We Collect

3.1 Information You Provide

  • Contact Details: Name, email address, phone number, postal address
  • Property Information: Property address, property type, room details
  • Digital Assets: Property photos, floor plan sketches, existing plans, measurements, and any images you upload
  • Order Details: Service requirements, specifications, notes, and preferences
  • Payment Information: Payment preferences (PayPal account details handled by PayPal - we do not store card details)
  • Communications: Emails, messages, and correspondence with us

3.2 Information We Collect Automatically

  • Usage Data: IP address, browser type, device information, pages visited, time spent on pages
  • Cookies: As described in our Cookie Policy (see Section 10)
  • Analytics Data: Website usage statistics via Google Analytics (when configured)

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

4.1 Contract (Article 6(1)(b) UK GDPR)

Processing necessary to perform our contract with you, including:

  • Processing your order
  • Creating and delivering your floor plans
  • Communicating about your order
  • Processing payments

4.2 Legitimate Interest (Article 6(1)(f) UK GDPR)

Processing necessary for our legitimate business interests:

  • Improving our services and website
  • Fraud prevention and security
  • Marketing to existing customers (with opt-out option)
  • Business analytics and performance monitoring

4.3 Legal Obligation (Article 6(1)(c) UK GDPR)

Processing required by law:

  • Accounting and tax records (6 years retention)
  • Compliance with financial regulations
  • Responding to legal requests

4.4 Consent (Article 6(1)(a) UK GDPR)

Processing based on your explicit consent:

  • Marketing communications (newsletter)
  • Non-essential cookies and tracking
  • Testimonials or case studies (if applicable)

5. How We Use Your Personal Data

  • To process and fulfil your orders
  • To create professional floor plans from your sketches
  • To communicate with you about your order and services
  • To process payments securely
  • To improve our website and services
  • To comply with legal and regulatory requirements
  • To prevent fraud and ensure website security
  • To send service updates (essential communications)
  • To send marketing communications (with your consent)

6. Data Sharing and Third Parties

We may share your personal data with trusted third parties who assist us in operating our business:

6.1 Service Providers

  • Hosting Provider: For website and data storage (GDPR-compliant hosting)
  • Payment Processor: PayPal (for secure payment processing)
  • Email Service Provider: For sending order confirmations and communications
  • Analytics Provider: Google Analytics (when configured, with IP anonymisation)

6.2 Legal Requirements

We may disclose your data if required by law, court order, or regulatory authority.

6.3 Data Protection Measures

All third parties are carefully selected and required to:

  • Comply with UK GDPR and data protection laws
  • Process data only on our instructions
  • Implement appropriate security measures
  • Sign Data Processing Agreements where required

7. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure:

  • Adequate safeguards are in place (Standard Contractual Clauses)
  • The recipient country has an adequacy decision from the UK
  • Appropriate security measures are implemented

8. Data Retention Periods

We retain your personal data only for as long as necessary:

Data TypeRetention Period
Customer contact details6 years after last transaction
Floor plans and project files6 years (or as specified)
Uploaded images/sketchesDeleted after project completion or 90 days
Financial records6 years (legal requirement)
Email correspondenceUp to 6 years
Marketing consentUntil withdrawn or 2 years inactivity
Analytics data26 months (Google Analytics default)

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

9.1 Right of Access (Article 15)

Request a copy of the personal data we hold about you.

9.2 Right to Rectification (Article 16)

Request correction of inaccurate or incomplete data.

9.3 Right to Erasure (Article 17)

Request deletion of your personal data (subject to legal retention requirements).

9.4 Right to Restriction (Article 18)

Request temporary restriction of processing while disputes are resolved.

9.5 Right to Data Portability (Article 20)

Receive your data in a structured, machine-readable format.

9.6 Right to Object (Article 21)

Object to processing based on legitimate interests or direct marketing.

9.7 Right to Withdraw Consent (Article 7)

Withdraw consent for processing at any time (doesn't affect prior lawful processing).

How to Exercise Your Rights

To exercise any of these rights, please contact us at: web@houseplandirect.com

We will respond within one month. If your request is complex, we may extend this by two months and will notify you.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information, please see our separate Cookie Policy.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (no consent needed)
  • Analytics Cookies: Google Analytics (requires consent)
  • Functional Cookies: Remember your preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

11. Security Measures

We implement appropriate technical and organisational measures to protect your personal data:

  • HTTPS Encryption: All data transmitted is encrypted using SSL/TLS
  • Secure Hosting: Data stored on secure, UK-based servers with backup systems
  • Access Controls: Strict authentication and authorization procedures
  • Employee Training: Staff trained in data protection and confidentiality
  • Regular Security Audits: Ongoing monitoring and security assessments
  • Data Minimisation: We collect only essential data
  • Password Protection: Encrypted storage of passwords using industry-standard hashing

12. Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will:

  • Notify the ICO within 72 hours of becoming aware
  • Notify affected individuals without undue delay if there is a high risk
  • Provide clear information about the breach and steps being taken
  • Offer guidance on protecting yourself from potential harm

13. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

14. Marketing Communications

With your consent, we may send you marketing communications about:

  • New services and features
  • Special offers and promotions
  • Industry news and tips

Unsubscribe: You can opt out at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us at web@houseplandirect.com
  • Updating your preferences in your account (if applicable)

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in law or regulation
  • Changes to our services
  • Best practice recommendations

The "Last Updated" date at the top of this page shows when this policy was last revised. We will notify you of significant changes via email or a prominent notice on our website.

16. Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first at: web@houseplandirect.com

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Live Chat: Available on ICO website

Postal Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

17. Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact us:

House Plan Direct

Email: web@houseplandirect.com

Postal Address: House Plan Direct, PO Box 686, Exeter, EX2 9PD, United Kingdom

This Privacy Policy is compliant with UK GDPR, Data Protection Act 2018, and ICO guidance as of the date stated above.

Professional Floor Plans for Property Listings

Fast, affordable floor plans for estate agents, landlords and property sellers. Perfect for Rightmove, Zoopla and property brochures.

Estate Agent Floor Plans from £40

House Plan Direct provides professional floor plans for property listings across the UK. Whether you're an estate agent, landlord, or property seller, we convert your sketch into a listing-ready floor plan within 24-48 hours.

Who Uses Our Floor Plan Service?

Our floor plans are trusted by property professionals across the UK:

Simple 3-Step Process

  1. Upload your sketch - Send us your hand-drawn sketch, photo, or old floor plan
  2. We redraw your plan - Our team converts it into a professional floor plan
  3. Receive listing-ready floor plan - Get your floor plan in JPEG, PDF & DWG within 24-48 hours

Floor Plans for Rightmove & Zoopla

Properties with floor plans receive significantly more enquiries than those without. Our floor plans are specifically formatted for optimal display on UK property portals including Rightmove, Zoopla, OnTheMarket, and PrimeLocation.

Increase your listing engagement and help buyers visualise the space before viewing.

Frequently Asked Questions

What is a property marketing floor plan?

A property marketing floor plan is a professional 2D drawing showing the layout of a property. It's used by estate agents on Rightmove, Zoopla, and in property brochures to help buyers visualise the space and room layout.

Do estate agents need floor plans for listings?

Yes, floor plans significantly increase buyer engagement. Properties with floor plans receive more enquiries and viewings. Rightmove and Zoopla both support and recommend floor plans for property listings.

How much does a property floor plan cost in the UK?

At House Plan Direct, floor plans start from just £40 for up to 3 rooms. Additional rooms cost £5 each. This includes delivery in JPEG, PDF, and DWG formats within 24-48 hours.

Can a sketch be converted into a professional floor plan?

Yes! Simply upload your hand-drawn sketch, a photo of your floor plan, or an old plan. We'll convert it into a professional, listing-ready floor plan suitable for Rightmove, Zoopla, and property brochures.

Where can I get a floor plan for selling a house in the UK?

House Plan Direct provides professional floor plans for house sales across the UK. Upload your sketch and receive a listing-ready floor plan within 24-48 hours. Prices start from £40.

About House Plan Direct

HousePlanDirect is a UK service that converts sketches, photos or old plans into professional property marketing floor plans suitable for estate agent listings on Rightmove and Zoopla.