House Plan Direct

Complaints Procedure

We take all complaints seriously and are committed to resolving issues fairly and promptly.

Before Making a Complaint

If you have a concern or issue with our service, we encourage you to contact us first at web@houseplandirect.com so we can resolve the matter quickly and informally.

Step 1: Submit Your Complaint

All complaints must be submitted in writing via email to:

web@houseplandirect.com

Step 2: Information Required

Your complaint should include the following information:

  • •Your full name and contact details
  • •Your order number (if applicable)
  • •A clear description of the issue or concern
  • •Any relevant dates, documents, or evidence
  • •What resolution you are seeking

Step 3: Acknowledgment

We will acknowledge receipt of your complaint within 2 business days and provide you with a complaint reference number.

Step 4: Investigation

We will investigate your complaint thoroughly, which may include reviewing records, speaking with staff, and examining any evidence provided.

Step 5: Response

We will provide you with a full written response within 10 business days of receiving your complaint. This response will include:

  • •Our findings from the investigation
  • •An explanation of our decision
  • •Any actions we will take to resolve the issue
  • •Information about escalation options if you are not satisfied

Step 6: Escalation

If you are not satisfied with our initial response, you may escalate your complaint to our Managing Director by replying to the response email and stating that you wish to escalate the matter.

The Managing Director will review your complaint and our initial response, and provide a further written response within 10 business days.

Step 7: Final Decision

The Managing Director's decision is final and concludes our internal complaints procedure.

Step 8: External Resolution

If you remain dissatisfied after exhausting our internal complaints procedure, you may seek independent advice or consider alternative dispute resolution options as appropriate under UK consumer law.

Contact Information

Email:

General enquiries and complaints: web@houseplandirect.com

Postal Address:

House Plan Direct
PO Box 686
Exeter, EX2 9PD
United Kingdom

Professional Floor Plans for Property Listings

Fast, affordable floor plans for estate agents, landlords and property sellers. Perfect for Rightmove, Zoopla and property brochures.

Estate Agent Floor Plans from £40

House Plan Direct provides professional floor plans for property listings across the UK. Whether you're an estate agent, landlord, or property seller, we convert your sketch into a listing-ready floor plan within 24-48 hours.

Who Uses Our Floor Plan Service?

Our floor plans are trusted by property professionals across the UK:

Simple 3-Step Process

  1. Upload your sketch - Send us your hand-drawn sketch, photo, or old floor plan
  2. We redraw your plan - Our team converts it into a professional floor plan
  3. Receive listing-ready floor plan - Get your floor plan in JPEG, PDF & DWG within 24-48 hours

Floor Plans for Rightmove & Zoopla

Properties with floor plans receive significantly more enquiries than those without. Our floor plans are specifically formatted for optimal display on UK property portals including Rightmove, Zoopla, OnTheMarket, and PrimeLocation.

Increase your listing engagement and help buyers visualise the space before viewing.

Frequently Asked Questions

What is a property marketing floor plan?

A property marketing floor plan is a professional 2D drawing showing the layout of a property. It's used by estate agents on Rightmove, Zoopla, and in property brochures to help buyers visualise the space and room layout.

Do estate agents need floor plans for listings?

Yes, floor plans significantly increase buyer engagement. Properties with floor plans receive more enquiries and viewings. Rightmove and Zoopla both support and recommend floor plans for property listings.

How much does a property floor plan cost in the UK?

At House Plan Direct, floor plans start from just £40 for up to 3 rooms. Additional rooms cost £5 each. This includes delivery in JPEG, PDF, and DWG formats within 24-48 hours.

Can a sketch be converted into a professional floor plan?

Yes! Simply upload your hand-drawn sketch, a photo of your floor plan, or an old plan. We'll convert it into a professional, listing-ready floor plan suitable for Rightmove, Zoopla, and property brochures.

Where can I get a floor plan for selling a house in the UK?

House Plan Direct provides professional floor plans for house sales across the UK. Upload your sketch and receive a listing-ready floor plan within 24-48 hours. Prices start from £40.

About House Plan Direct

HousePlanDirect is a UK service that converts sketches, photos or old plans into professional property marketing floor plans suitable for estate agent listings on Rightmove and Zoopla.